When you sign up for Help Scout, you get access to a feature-rich platform with a number of powerful customer support tools. An intuitive interface and refined feature set means the learning curve for using Help Scout is minimal: You’ll be up and running in a matter of hours and be a power user by the end of week one.

Help Scout is a complete customer support platform built with both the customer and the agent experience in mind. Help Scoutīest alternative to Zendesk for growing teams. There is some overlap of features and functionality with these tools, but most have nuances that make them better suited for certain use cases. The 13 best Zendesk alternativesīelow, we look at the nine best Zendesk alternatives, list the key features of each, and offer some insight into what types of teams each alternative works best for. Along with the monthly cost, many have to hire additional help to get Zendesk set up, which some people report can take months to do. Zendesk’s base plan starts at $55/agent per month, which is more than double the cost of comparable plans from others in the space. The primary issues with Zendesk are its cost and complexity. It’s one of the most well-known names in the category - and for good reason: It’s a great product.īut while Zendesk positions itself as being a solid option for any support team, that’s not always the case. If you’ve ever looked for customer support software, chances are you’ve heard of Zendesk.

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